IPTV UK strives to provide the best IPTV experience with high-quality streaming and excellent customer service. However, we understand that issues may arise, and we have a fair Refund and Returns Policy in place. Please read the details below to learn how refunds and cancellations work.
Refund Eligibility
We offer refunds within 60-days of purchase under the following conditions:
✔️ If our service is completely unavailable for more than 72 hours due to server issues.
✔️ If we cannot resolve technical issues preventing you from accessing our IPTV service within 72 hours of reporting the issue.
✔️ If your subscription has not been activated within 24 hours of payment (excluding delays caused by incorrect customer details).
✔️ If you have requested a refund within 72 hours of purchase, we have verified your complaint.
No Refunds Will Be Issued If
❌ You experience buffering or slow performance due to your internet connection, ISP restrictions, or device limitations.
❌ You change your mind after activation or want to switch to another service.
❌ You purchase a subscription without testing the service via our 24-hour free trial.
❌ Certain channels or programs are temporarily unavailable due to provider changes.
❌ You dispute a payment before contacting our support team (this will result in service cancellation).
❌ You fail to set up your device or app correctly—our support team can assist with setup.
How to Request a Refund
To request a refund, follow these steps:
- Contact our support team at WhatsApp +44 7862 881276.
- Provide your order ID, email address, and reason for the refund request.
- Allow up to 48 hours for us to resolve your issue. If unresolved, a refund will be processed.
- If approved, refunds may take 5–14 business days to reflect in your account.
Partial Refunds & Compensation
- If a technical issue causes service downtime for more than 72 hours, we will extend your subscription for the lost time or provide partial refunds.
- We do not refund full subscription fees after 72 hours of activation but may offer partial compensation depending on service usage.
Cancellation Policy
You can cancel your subscription anytime; however, cancellations do not qualify for automatic refunds unless they meet the conditions above.
Request A Refund And Get Returns
For any refund or service-related concerns, contact us: