IPTV UK strives to provide the best IPTV experience with high-quality streaming and excellent customer service. However, we understand that issues may arise, and we have a fair Refund and Returns Policy in place. Please read the details below to learn how refunds and cancellations work.
Refund Eligibility
We offer refunds within 30 days of purchase under the following conditions:
✔️ If our service is completely unavailable for more than 72 hours due to server issues.
✔️ If we cannot resolve technical issues preventing you from accessing our IPTV service within 72 hours of reporting the issue.
✔️ If your subscription has not been activated within 24 hours of payment (excluding delays caused by incorrect customer details).
✔️ If you have requested a refund within 72 hours of purchase, we have verified your complaint.
No Refunds Will Be Issued If
❌ You experience buffering or slow performance due to your internet connection, ISP restrictions, or device limitations.
❌ You change your mind after activation or want to switch to another service.
❌ You purchase a subscription without testing the service via our 24-hour free trial.
❌ Certain channels or programs are temporarily unavailable due to provider changes.
❌ You dispute a payment before contacting our support team (this will result in service cancellation).
❌ You fail to set up your device or app correctly—our support team can assist with setup.
How to Request a Refund
To request a refund, follow these steps:
- Contact our support team at WhatsApp +44 7862 881276.
- Provide your order ID, email address, and reason for the refund request.
- Allow up to 48 hours for us to resolve your issue. If unresolved, a refund will be processed.
- If approved, refunds may take 5–14 business days to reflect in your account.
Partial Refunds & Compensation
- If a technical issue causes service downtime for more than 72 hours, we will extend your subscription for the lost time or provide partial refunds.
- We do not refund full subscription fees after 72 hours of activation but may offer partial compensation depending on service usage.
Cancellation Policy
You can cancel your subscription anytime; however, cancellations do not qualify for automatic refunds unless they meet the conditions above.
Request A Refund And Get Returns
For any refund or service-related concerns, contact us: